About Us
Adrienne's Funeral Flowers
| 78 Old Kingston Rd Ajax, ON L1T 2Z8 |
|
| (905) 683-2370 | |
| sympathy@adriennes.ca | |
| https://www.durhamfuneralflowers.com/ |
Who We Are
Our Mission
At Adrienne’s Flowers we are more than just a florist and gift shop; we are a family-owned team committed to creating meaningful connections. Specializing in thoughtful gifting, affordable luxury, and personalized experiences, we believe in the power of flowers and gifts to bring people together. Whether celebrating life's joys through our wedding flower designs or offering solace with our full-service funeral flower arrangements, we are dedicated to providing an authentic and genuine customer experience. Our values center around helping people connect, fostering relationships, and building a community that appreciates the beauty of heartfelt moments. At Adrienne’s, we strive to make every interaction a celebration of connection, offering not just products but a touch of love and care in every bouquet and gift.
Our Vision
Our vision at Adrienne’s is to be a respected and recognized brand, trusted by our community for our passion and consciousness in fostering connections through thoughtful gifting and exquisite floral creations. We aspire to create a world where every gesture of kindness is celebrated, and every gift carries the essence of meaningful connection. Through our dedication to affordability, authenticity, and sustainability, we aim to become the go-to destination for those seeking heartfelt experiences and genuine connections. Together, we envision a future where our brand stands as a beacon of trust, integrity, and compassion, enriching lives and strengthening bonds within our community and beyond.
Hours of Operation
- Monday : 09:00 AM - 05:00 PM
- Tuesday : 09:00 AM - 05:00 PM
- Wednesday : 09:00 AM - 05:00 PM
- Thursday : 09:00 AM - 07:00 PM
- Friday : 09:00 AM - 07:00 PM
- Saturday : 09:00 AM - 03:00 PM
- Sunday : Closed
Holiday Hours
We are open on Mother's Day (always a Sunday) and maintain extended hours during Valentine's Day Week, and Mother's Day Week. We are closed during the following holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Civic Holiday, Labour Day, Thanksgiving Day, and Christmas. During the busy floral weeks of Christmas and Valentine's Day we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same day delivery requests during these busy times, however, we cannot guarantee every last minute order due to sheer volumes. We strongly recommend that customers place orders two days prior to each major holiday.
Contact Information
Contact Information We accept orders 24/7. You can place your order through our website or call us on (905) 683-2370 or email us at Our store can be found at 78 Old Kingston Rd, Ajax, ON L1T 2Z8.
Our store location is:
78 Old Kingston Rd,
Ajax, ON L1T 2Z8
Delivery Policy
At Adrienne’s Flowers , we are committed to ensuring that your floral arrangements are delivered with care and in a timely manner. Please review the following delivery policy for important information regarding our delivery services
Delivery Areas: We offer delivery services within a specified radius from our floral shop location. Please inquire with our customer service team regarding delivery availability to your desired location.
Delivery Times: Our standard delivery times are between 10:00 AM & 3:00 PM. However, same-day delivery may be available for orders placed before 10:00 Am . Please note that delivery times may vary during peak seasons and holidays. We do not guarantee specific delivery times we will do our best to accomidate. Delivery requests outside of regular delivery times for example: rush delivery, scheduled delivery times or early and late delivery will be accepted at the discretion of the management team and are subject to additional charges.
Delivery Charges: Delivery charges may apply and will be calculated based on the delivery location and the size of the order. Our customer service team will provide you with the applicable delivery charges when you place your order.
Recipient Availability: It is important that the recipient or a representative is available to accept the delivery at the specified delivery address during the scheduled delivery window. If the recipient is unavailable, we will make reasonable efforts to contact them or arrange for redelivery including leaving a door tag. If you request the delivery, be left at the door Adrienne’s is not responsible for the longevity of the product as fresh flowers and plants are perishable and can be sensitive to weather. Additional charges may apply for redelivery attempts or the recipient may be asked to pick up the items from the shop. Once an item is made and delivery is attempted, Adrienne’s will not remake and redeliver if the recipient is out of town. Please ensure your recipient is able to receive the delivery prior to placing your order.
Delivery Instructions: Please provide any specific delivery instructions, such as gate codes, apartment numbers, or special delivery considerations, at the time of placing your order. We will do our best to accommodate your requests, but we cannot guarantee specific delivery times.
Substitution Policy: In the event that a specific flower or product is unavailable due to seasonal or inventory constraints, we reserve the right to substitute it with a comparable alternative of equal or greater value.
Delivery Confirmation: Once your order has been successfully delivered, we will send a delivery confirmation email or notification to the contact information provided. If you choose not to provide an email at the time of order placement, you will not receive the delivery confirmation.
Contact Us: If you have any questions or concerns regarding our delivery policy or need assistance with placing your order, please contact our customer service team at 905-683-2370 or email bloomsandmore@adriennes.ca
Thank you for choosing Adrienne’s for your floral needs. We look forward to serving you!
Replacement Policy
At Adrienne’s Flowers, we are committed to providing you with the freshest and highest quality floral arrangements. In the rare event that you are unsatisfied with the quality or freshness of your purchase, we offer the following replacement policy:
Notification: Please email us at bloomsandmore@adriennes.ca within 48 hours of receiving your arrangement to report any quality or freshness issues.
Photographic Evidence: We kindly request that you provide a clear photo of the arrangement showcasing the quality or freshness issue. This will assist us in assessing the situation and determining the appropriate course of action.
Resolution: Upon receipt of your email and photo, our team will promptly review the issue and work with you to find a reasonable solution. This may involve a replacement floral or an alternative resolution based on the specific circumstances.
Time Sensitivity: Please note that due to the perishable nature of flowers, we are unable to accept replacement requests beyond the 48-hour timeframe outlined above. After this period, flowers may be affected by care, environmental conditions, or other factors beyond our control.
Contact Us: If you have any questions or concerns regarding our replacement policy or need assistance with reporting an issue, please do not hesitate to contact us at bloomsandmore@adriennes.ca. Our dedicated team is here to ensure your satisfaction.
Thank you for choosing Adrienne’s Flowers. We appreciate your trust in us to deliver beautiful and fresh floral arrangements for your special occasions.
Refund / Cancellation Policy
At Adrienne's Flowers, we strive to provide fresh and beautiful floral arrangements for all our customers. Due to the perishable and time-sensitive nature of our products, we have implemented the following cancellation policy:
All Sales Final: Once an order is placed, it is considered final and cannot be canceled. This policy ensures that our team can promptly begin the process of creating and delivering your floral arrangement.
No Refunds: We regret to inform you that we are unable to offer refunds or credits for canceled orders. As our products are made-to-order and often involve sourcing fresh flowers and materials specifically for each arrangement, we incur costs immediately upon order placement.
Exceptional Circumstances: In rare cases of documented emergencies or unavoidable events that directly impact the fulfillment of an order, we may consider cancellation requests on a case-by-case basis. However, such exceptions are at the sole discretion of Adrienne's Flowers
Contact Us: If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team at Adriennes's Flowers We are here to assist you and ensure your satisfaction.
Thank you for choosing Adriennes's for your floral needs. Your understanding and cooperation with our cancellation policy are greatly appreciated.
Local Delivery Areas
Ajax, Durham Region, Oshawa, Pickering, Whitby
Substitution Policy
In some instances, our photo may represent an overall theme or look and include a one of a kind vase which can not be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally substations of flowers and/ or containers happen due to weather, seasonality and market conditions which can affect availability. If this is the case with the gift you’ve selected we will ensure the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value. If any design elements are of major importance to your order please include them in the notes at checkout or contact us to ensure availability .
Privacy Policy
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.
"Cookies"
Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control..
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
